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The impact of the COVID-19 pandemic continues to be felt across the global business community.

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The new FCA Consumer Duty: a higher standard, better culture and good outcomes

The FCA has now published PS22/9, its policy statement on a new Consumer Duty. This sets out feedback to the December 2021 consultation paper (which we covered in our New Year Briefing), and the final rules. Alongside the new rules, the FCA has also published FG22/5, final non-Handbook Guidance for firms on the Consumer Duty (Finalised Guidance). Potentially, a great many firms will be in scope and this will include some firms which would not consider themselves "retail".

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