Travers Smith corporate partner Paul Dolman and senior associate Moushumi Sharmacharja have advised the sellers on the sale of Careline Services Limited ("Careline") to HTMT Europe Limited, a subsidiary of Hinduja Global Solutions Limited ("HGSL"), for an undisclosed sum. Careline will operate as a wholly owned subsidiary of HGSL and will maintain its own brand, management team and client base. It will continue to market and provide its full range of outsourced services, which are complementary to those of HGSL in other markets. As a result of the acquisition, Careline will now be able to offer its clients access to a comprehensive range of global locations in addition to its three U.K. based centres.
Established in 1997, Careline is a top 10 UK provider of customer and prospect management outsourcing, providing customer acquisition, customer retention and customer care services.
HGSL, part of the Hinduja Group, provides outsourcing solutions to global customers across various service lines including back office processing, contact centre and customized IT services.