Outsourcing

Strategic legal advice at every stage of your outsourcing – from tender to exit.

Overview

Knowing when to bring in lawyers during an outsourcing – and how to get the most out of them – is not always straightforward. We make that decision easier by being available throughout the entire lifecycle of your arrangement, not just at the point of contract.

We advise at every stage:

  • Early-stage tender strategy, heads of terms and supplier selection
  • Contract drafting, negotiation and implementation
  • Variations, renewals and transitions
  • Disputes and exits

We act for both customers and suppliers:

Having advised both sides across a wide range of transactions, we understand the priorities, pressure points and negotiating dynamics that each party faces – and we use that insight to sharpen your position, whether you are buying services or delivering them.

Our approach is built around your needs:

  • Advice tailored to your specific circumstances and goals – never off-the-shelf
  • Particular strength in niche and highly specialised sectors where standard templates do not apply
  • A proactive mindset, anticipating the issues that often only emerge once a long-term relationship is underway
  • A focus on future-proofing your position and maximising opportunity over the full term, not just getting the deal done

Deep specialist expertise and broad sectoral experience:

Whatever industry you operate in, you can expect fully joined-up advice from our outsourcing specialists who work seamlessly alongside colleagues in Employment, Pensions, Real Estate, Financial Services, Operational Risk & Regulatory and Dispute Resolution – so that nothing falls through the cracks, however the matter develops. Our sector coverage includes (but is not limited to) financial services, retail, leisure, pensions, logistics, manufacturing and infrastructure. Within that, technology and digital outsourcing sit at the heart of our practice. We advise on software and data licensing, data processing, and AI and automation arrangements, together with the regulatory pressures these deals inevitably attract – data protection, AI regulation and cyber resilience.

Insights:

Recognition

Tier 1 for Commercial Contracts in Legal 500 UK

Band 1 for Commercial Contracts in Chambers & Partners

MEET THE TEAM

Read Louisa Chambers Profile
Louisa Chambers

HIGHLIGHTS

PAYMENT SYSTEMS:  Advised Pay.UK on critical IT outsourcing arrangements relating to the UK's payment systems infrastructure responsible for processing £19.2 billion per day

IT TRANSFORMATION: Advised Rathbone Brothers PLC, a FTSE-250 listed provider of wealth management services, on outsourcing arrangements with Charles River and Investcloud to overhaul core aspects of its business-critical IT infrastructure

FINANCIAL SERVICES: Advised NEST, one of the UK's largest providers of workplace pension schemes with over £65 billion of assets under management, on a major outsourcing of fund administration, custody and investment services to Northern Trust

PENSIONS: Advised the pension funds of several major corporates on large scale outsourcings of scheme administration activities, including offshoring to service centres in Europe and Asia

MEDIA: Advised Channel 4 on the negotiation of its business-critical outsourced playout arrangements with providers Red Bee Media and Prime Focus Technologies

REAL ESTATE: Advised ZPG, owners of leading property website Zoopla, on a complex, technology-led outsourcing of customer support services

HOTELS AND CATERING: Advised AJ Capital Partners on key outsourcing arrangements relating to management and catering operations at its portfolio of UK hotels

LEISURE Advised a leading global operator of visitor attractions on outsourced arrangements to run over 30 theme parks worldwide, covering over 14 jurisdictions across the US, Europe and Asia

ENERGY:  Advised Xoserve on a long term, large scale and highly complex outsourcing relating to critical infrastructure in the energy sector

BPO/CUSTOMER SERVICES:  Advised Monzo Bank on a large-scale business-critical near-shore outsourcing with Sykes Enterprises Eastern Europe, relating to customer services for all of its 4.9 million account holders

FOOD & DRINK: Advised Pret on business-critical contracts relating to its day-to-day operations such as IT, food and drinks supply.

ENTERTAINMENT: Advised Ambassador Theatre Group on its outsourced ticketing arrangements and the outsourcing of the entirety of its UK logistics arrangements in relation to food, drink and hygiene products across all of its 30+ UK-wide theatre portfolio

MANUFACTURING: Advised Volta Trucks on complex, cross-border outsourced manufacturing arrangements for the launch of the Volta Zero, the world's first purpose-built 16-tonne electric truck

ASSET MANAGEMENT: Advised leading investment manager Brooks McDonald (with £21.7 billion in funds under management) on a highly complex exit from an existing outsourcing arrangement and migration to a new managed services technology platform

TRANSPORT – Trainline on its outsourcing arrangements with Rail Delivery Group and Train Operating Companies to provide train tickets to passengers across the UK and internationally.

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