2.4 Rent increases
Landlords will continue to be able to increase rents once per year to the market rate by serving a ‘section 13’ notice, setting out the new rent and giving at least 2 months’ notice of it taking effect. However, this process will be altered as follows:
2.4.1 As before, if a tenant thinks the proposed rent increase is higher than the market rate, they can challenge the figure at the First-tier Tribunal, which will determine what the market rent should be. Previously, tenants faced the risk that the Tribunal may decide that the market rent was higher than the landlord's proposal – this is no longer the case, so that instead the landlord's proposal is treated as an upper limit.
2.4.2 Also, the new rent will be payable from the date of the Tribunal determination, not from the date of the landlord's notice, so that the landlord has to bear the cost of the delays in getting to the Tribunal's decisions. The Tribunal can still defer rent increases by up to a further 2 months where it deems this necessary in order to save the tenant from undue hardship, under s.14(7) HA 1988.
2.4.3 Other forms of rent increase, such as rent review clauses, will be prohibited.
It has been suggested that, as there is now no downside for a tenant in challenging a section 13 notice, tenants will routinely do so, and this will not only delay the date on which rental increases take effect but also further clog up the courts.
2.5 Private Rented Sector Landlord Ombudsman
This new service is intended to provide quick and binding resolutions for tenants’ complaints about their landlord, and will bring PRS tenant complaint resolution into line with established redress practices for tenants in social housing and consumers of property agent services. It is unfortunate that the ombudsman will not have any jurisdiction to hear landlord complaints as this may have provided a means to settle some forms of tenant breaches and reduce the courts' workloads.
2.6 Private Rented Sector Database
This online portal will "help landlords understand their legal obligations and demonstrate compliance" and will be a way for tenants to see if landlords have been sanctioned and for local authorities to target their enforcement activities. Landlords will need to be registered on the database before marketing the property, and in order to use certain possession grounds.
The database will contain the names of residential landlords, the details of the properties they own that are within the PRS, and details of any banning orders or penalties imposed on them for relevant offences. Landlords will have to register on the database and then keep their details up to date. Enforcement provisions include the service of a rent repayment order.
As with the ombudsman, it is unfortunate that this is a one-sided database which does not protect landlords against tenants who repeatedly cause problems for their landlords. Nonetheless, it means that landlords who offer a good and compliant service will be better able to distinguish themselves from landlords who do not.
The cost of setting this up and maintaining it will fall on landlords. Many of them already pay hefty licence fees to local authorities under selective licensing schemes, so questions have been asked as to whether this duplication is necessary or proportionate. Unfortunately, during the Bill's committee stage, Matthew Pennycook made it clear that the database would operate alongside selective licensing.
2.7 Deposit protection
Under Section 215 of the Housing Act 1996, a landlord cannot serve a Section 21 notice unless the landlord has complied with the deposit protection rules. Under the new regime, a court will not award possession under any ground other than Grounds 7A and 14 (anti-social behaviour) unless the landlord has properly protected the deposit.
2.8 Rent in advance
Landlords and letting agents will not be able to “invite or encourage” or accept payments of rent from the tenant or someone acting on their behalf before the tenancy agreement is signed by both the landlord and the tenant. Any such prepayment would be deemed to be a “prohibited pre-tenancy payment” under the Tenant Fees Act 2019. However, once the agreement is signed, a landlord can ask for and accept a maximum of one calendar month’s rent.
2.9 Pets
The Act will give tenants strengthened rights to request a pet in the property, which the landlord must consider and cannot unreasonably refuse. It will not be possible for them to require tenants to pay for pet damage insurance or a higher deposit to cover any additional costs that may be incurred by having a pet on the property, such as damage to flooring or furniture, the need to eliminate fleas from the property, or the need for an intensive clean in case future tenants have allergies to pet fur.
2.10 Decent Homes Standard and Awaab's Law
These standards will be applied to the PRS to ensure that homes are safe. This is currently a problematic aspect of the new regime, as the Decent Homes Standard has historically been applied only to social housing, and the Government has not yet responded to the consultation carried out in 2022 to gather views about how best to apply it to the PRS. It is therefore uncertain what this new requirement would mean in practice.
Awaab’s Law will force landlords to fix dangerous homes – from October 2025, social landlords will have to investigate and fix dangerous damp and mould in set time periods and repair all emergency hazards within 24 hours. The full regime will be phased in over a two-year period, so that in 2026 the requirements will be expanded to apply to a wider range of hazards such as excess cold and excess heat; falls; structural collapse; fire, electrical and explosions; and hygiene hazards. Then, in 2027, the regime will expand to the remaining hazards in schedule 1 to the Housing Health and Safety Rating System (England) Regulations 2005. Again, it is unclear yet how this will be applied to the PRS.
2.11 Discrimination
The Act will make it illegal for landlords and agents to discriminate against those prospective tenants who receive benefits or have children. If the property is mortgaged and the terms of the loan contain any restriction on letting to families or people on benefits then these terms will be void, and the same will be true of any similar terms in insurance policies and/or superior leases.
2.12 Rental bidding
Under the new regime, landlords and agents will no longer be able to ask for or accept offers above the advertised rent. Instead, they will be required to publish an asking rent for their property and decline any offers made above this rate. Some commentators have suggested that this will drive up rents, as agents will be incentivised to advertise at the higher end of a spectrum of possible rental figures.
2.13 Strengthened enforcement
Local authority enforcement will be strengthened by expanding civil penalties (including fines of up to £40,000), introducing a package of investigatory powers and bringing in a new requirement for local authorities to report on enforcement activity. Rent repayment orders will be extended to superior landlords, doubling the maximum penalty and ensuring repeat offenders have to repay the maximum amount.